Planning Your Event

Lakeside Catering welcomes the opportunity to serve you. We pride ourselves in being able to meet your catering needs. In order to successfully serve your event, the following policies and procedures apply to all catering services.

Placing Orders

Hours of Operation: 7:00 AM to 7:00 PM.  Events beginning before or after these times are subject to additional labor charges.  Saturday and Sunday events are subject to sales minimums.  Please visit our Catering website Catertrax to view menus, pricing, and placing orders.  Please contact Catering Manager Jorge Herrera, jherreragomez@ucmerced.edu or Catering Assistant Manager Jaye Tressler, jtressler@ucmerced.edu with any questions regarding menu options, availability, and custom requests.

Advanced Notice

Catering Services recommends placing your order as early as possible.  While every effort is made to accommodate all catering requests, advanced notice of five full business days is required for Drop and Go and Pick Up in Main Dining events.  Buffets with China Service and Plated Full Service requires a minimum of ten business days of notice.  Large groups may require more notice; call Catering Services at 209-228-2287 for more details.

Room Reservation

To book the Elizabeth Wallace Dining Room, please visit  Garden Dining Reservations.  When booking other locations on campus, please make sure your location is accessible to Catering staff prior to your event start time, for delivery and set up.

Minimum Orders

Due to the demands of Catering Services, it is necessary to meet the indicated minimum for guaranteed deliveries.  In the event a minimum is not met, delivery status may be changed to Pick Up in Main Dining-customers will be notified in this event.  Delivered orders that do not meet the minimum will be subject to a $15.00 or 15% of total order service charge, whichever is greater.

Cancelations

Any orders cancelled within 3 business days of an event will not incur a cancellation fee.  Due to ordering and preparations required for events, if your order is canceled more than 24 hours of your event, there will be a 50% fee.  A 100% fee will be charged for any event canceled within 24 hours of the event.

Payment

Lakeside Catering accepts FAU, Checks, Credit Cards, and Cash.  

FAU and Check payments can be processed when placing your order on Catertrax.  If you need to pay by Credit Card or Cash, please contact Catering Manager Jorge Herrera  jeherreragomez@ucmerced.edu.  Some orders will require a deposit, if your order requires a deposit, you will be contacted by our billing department with information regarding this request.  Inter-campus recharge is available for other UC Campus, please call for assistance. For check payments, your check will need to be made to "UC REGENTS" and must be provided by mail prior to your event or hand delivered the day of your event.  If you need an invoice in order to get your check issued, one is available in your Catertrax account or you can contact Jorge Herrer at jherreragomez@ucmerced.edu in order to receive one.

Custom Menus

Lakeside Catering offers a wide variety of options on our website, but if you have something specific in mind, our culinary team can customize a menu for you at your request.  Please allow 2 weeks for these requests.  Please contact our Department with any questions 209-228-2287.

Special Dietary Restrictions 

Please let us know, when you place an order, of all dietary restrictions that your guest may have.  We can make accommodations for any restriction, with the appropriate advance notice.  If you are unsure about any dietary restrictions, please call our Catering Department with any questions.  Our staff is very familiar with all dietary restrictions, and how we are able to make necessary adjustments to our menu offerings to ensure the health and safety of your guests.

Outside Food and Leftovers

For the Safety of all, leftover food is not permitted to leave any event.  Please contact the Catering Department and allow us to assist in coming up with the appropriate menus for your event.

NO outside food is allowed in an event catered by Lakeside Catering.  Lakeside Catering reserves the right to decline an order due to multiple food sources.

Alcohol

Lakeside Catering holds the proper licensing to serve alcohol at your event on Campus.  An alcohol permit is required for any type of alcohol service.  You can find all requirements and forms on the Risk Services website.  Food must be served at all events where Lakeside Catering is providing Bar Service.  Lakeside Catering cannot provide Bar Service at an event that we are not providing the food for.  Leftover alcohol from your event must be removed from the event and stored by Lakeside Catering.  Please make arrangements to pick up your leftover alcohol from the Dining Center within 48 hours of your event.  Please note: all open bottles will be discarded at the end of the event.  Bar Service is required, along with your alcohol permit for all alcohol served on Campus, or at any UC sponsored event.

Service Staff

Staff attendants are available upon request to be present for the entirety of your event.  Lakeside Catering reserves the right to require service attendants for certain types of events.  Attendants are $15.00 per hour/per attendant with a 3 hour minimum.  If you required a chef to be in attendance, please submit this request when you place your order, to insure availability.  An on-site Chef will be charged at $50.00 per hour with a 3 hour minimum.

Clean Up

Please indicate the most accurate times for our team to come back and clean up your event.  "Drop and Go" services is the responsibility of the event coordinator to remove from the event.  Lakeside Catering does not offer refuse service, please contact Facilities Management to place a request for any special refuse service requests for an event.


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